Refund & Cancellation Policy

How to cancel

Call +15302901132 or email care@flightsaverz.com with your booking reference and the passenger or guest names. Cancellation is not effective until we have confirmed it back to you in writing.

Do not assume a booking is cancelled because you have not travelled. Unused tickets and no-show hotel nights are usually non-refundable.

What determines your refund

The fare or rate rules accepted at the time of booking decide whether a refund is available, whether it is full or partial, and whether the value is returned as money or as a credit for future travel.

Many airline tickets are non-refundable. Where an airline permits it, the value may instead be held as a credit, subject to an expiry date and a fare difference on rebooking.

Processing timescales

Once we file a refund request, the supplier assesses and pays it. Typical timescales are 7 to 14 business days for hotels and car hire, and 4 to 12 weeks for airline tickets, though some carriers take longer.

After the supplier releases the funds, your card issuer may take a further 5 to 10 business days to show the credit. We can confirm the filing date and the supplier’s reference at any point.

Partial cancellations

Cancelling one passenger, one sector or one night can change the price of what remains, because fares and rates are priced for the itinerary as a whole. We will quote the revised total before actioning a partial cancellation.

Cancellations by the airline or supplier

If the supplier cancels your service, you are entitled to whatever its conditions of carriage or booking terms provide — normally rebooking on an alternative, or a refund of the unused portion.

Where a statutory regime applies, such as EU Regulation 261/2004 or the US Department of Transportation rules, your rights under it are unaffected by this policy. We will help you file with the supplier at no additional charge.

Insurance and medical cancellations

Cancellation for medical, bereavement or other personal reasons is a matter for your travel insurer, not the supplier. We can provide the documentation an insurer normally asks for, including the booking confirmation, the fare rules and the cancellation record.

Fees on a cancellation

A supplier cancellation fee and a Flightsaverz processing fee may both apply. Both are disclosed before we file anything, so you can decide whether to proceed. See Fees & Charges.

Contact

To cancel a booking or check the status of a refund, call +15302901132 — the desk is staffed 24 hours a day.